At Cayra Clinic, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or use our medical tourism services.
By interacting with our platform, you agree to the practices outlined in this document. We ensure that all patient records are handled with the highest level of confidentiality and compliance.
1. Information We Collect
Personal Identification Data
We may collect personal information such as your name, email address, phone number, medical history, and payment details when you contact us, schedule appointments, or use our services.
Non-Personal and Technical Data
We also collect non-personal information, such as website usage data, IP addresses, and digital cookies. This automated data collection helps us understand user behavior and optimize our digital performance.
Medical and Health Records
Due to the nature of our treatments, any medical records, previous diagnoses, or photographs you share with our clinical consultants are kept under strict medical confidentiality protocols.
2. How We Use Your Information
Service Delivery and Management
Your clinical and personal information is used primarily to provide, coordinate, and manage your requested medical treatments, hospital bookings, and surgical services.
Communication and Updates
We utilize your contact details to communicate important preoperative updates, appointment confirmations, logistical itineraries, and post-operative follow-up care schedules.
Experience Optimization
Aggregated analytical data allows us to improve our website layout, operational workflows, and the overall international patient experience across our clinics.
Legal and Compliance Mandates
In specific scenarios, we may process your data to comply with international healthcare regulations, local legal obligations, or to protect our clinic’s operational rights.
3. Sharing Your Information
We deeply respect your patient privacy and maintain a strict policy against selling or renting your personal data to third-party marketing networks.
We may share selective information with trusted partners, medical service providers, hospitality partners, or specialized surgeons only when absolutely necessary to execute your requested travel and treatment services.
All external medical professionals and coordinators who receive data are bound by strict non-disclosure agreements and healthcare privacy standards.
4. Data Security
We implement rigorous technical, physical, and organizational security measures to protect your personal information from unauthorized access, accidental loss, alteration, or unlawful destruction.
Our servers utilize advanced encryption protocols, secure socket layers, and restricted access controls. This ensures that your private health files remain safely protected against modern digital threats.
5. Your Rights
As a data subject, you have the right to access, correct, or request the complete deletion of your personal information stored in our database at any time.
You may also withdraw your explicit consent for the processing of your clinical data where applicable. To execute any of these rights, simply submit a direct request to our administrative team.
6. Cookies
Our digital website uses cookies to enhance your online browsing experience, remember your preferences, and track aggregate traffic patterns.
Cookies collect functional information such as regional preferences and repeat visits to our pages. You can easily manage, restrict, or completely disable cookies through your personal browser settings at any time.
7. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy from time to time to reflect shifting legal standards or clinical workflow adjustments.
Any operational changes will be posted transparently on this specific page along with the updated modification date at the bottom of the text.
Contact Us
If you have any questions, regulatory concerns, or requests regarding your personal data privacy, please contact our support team via email or official phone channels.
To learn more about our clinical background, medical staff, and international patient care philosophy, feel free to visit our About Us page and explore our comprehensive medical services.
Effective Date: January 1, 2024